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Glitch After Ads Play, Episode Won't Play

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  • Glitch After Ads Play, Episode Won't Play

    After I watch advertisements from sponsors whatever story I'm reading completely freezes. It gets stuck on the blue screen where it says here are a few words from our sponsors. And it wastes a pass!!! And even if I close it out and re-open it, it makes me re-watch the three ads and freezes all over again. I sent a help request about this and never received an answer. How else can I contact support for this?? Thanks!!

  • #2
    Please be sure to submit a ticket, that way our support team can lend a hand with the issue!

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    • #3
      I submitted a ticket, but never received a reply. I guess I'll just send another...

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      • #4
        That always happens to me, I usually give it a day then it's all fixed again.

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        • #5
          Same for me! Its very frustrating.

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          • #6
            When I went to submit another ticket, it said that it's an issue they are aware of and are trying to fix. Guess I won't be getting any passes back though lol.

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            • #7
              This usually happens to me. I usually just exit and close the app a few times and it’s usually stops for a while.

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              • #8
                this happens to me quite often now after they make us watch 3 ads. i really hope they fix it. makes me not want to play app at times.

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