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characters appearing off screen ONLY in mobile preview?

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  • characters appearing off screen ONLY in mobile preview?

    first off, sorry if this is the wrong place. not too sure if this should be in a subsection or not. also, i'm relatively new to episode and the whole creating things, however i feel like i've got a good grasp on it. at least, one where i'd be able to tell what was causing this problem if it was extremely obvious (hopefully lol)

    anyways, i've been writing a story and have been using the preview given to you in the writer's portal (i believe it's called? unsure of the terminology. the place you use on the computer) and went to check the preview on the app and, lo and behold, my characters aren't on screen there. for a split second, i can sometimes see their head and/or hands, but other than that, they're gone.

    i've checked extensively to make sure everything right, and i have no errors that'd be causing it and it works perfectly fine on my computer.

    i have a iphone 7, updated to the latest update, and my apps fully up to date. i've tried closing and going back, uninstalling and reinstalling the app, turning my phone on and off, everything i could think of.

    here is a photo of what it looks like on my phone

    and what it looks like on my computer

    these are the exact same scenes, exact same actions, exact same everything. i just cannot figure out why, on mobile only, my character is there.

  • #2
    No, you're not the only one, I thought it was a glitch but I remember seeing it as an update. But still I came on here to ask the same question, Someone help us !!
    I hate that diamond square in certain scenes.


    • #3
      Hi! andrewshambles! So sorry to hear you've been having this problem :/ If you submit a ticket to our support team they'll be happy to help you figure this out