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Having problems to log in :/

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  • Having problems to log in :/

    I'm part of a writing group and when one of us try to log in to our app account we get this error. Is there any way we can fix this?
    Attached Files

  • #2
    You should probably submit a ticket to see what the support team can do for you!

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    • Jane Vent
      Jane Vent commented
      Editing a comment
      Thank you!

    • AshlynnA
      AshlynnA commented
      Editing a comment
      Jane Vent No problem! Let me know if you need anything else!

  • #3
    I had the same issue (I used to log in on both my ipad and android phone) and was basically just told by support that it's no longer possible and is a known issue which is affecting collabs. Hoever, I'm not sure if this is only an issue across different device types or if an account can now only be associated with one device.

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    • Jane Vent
      Jane Vent commented
      Editing a comment
      Oww, I really hope it's not the case or all of us are going to have a hard time making collaborations >.<

  • #4
    I've seen this issue too. A popular author (Joseph Evans) had this problem and many people said they had it soon. If it hasn't been fixed yet, I'm pretty sure Episode is working on fixing this issue.

    Comment


    • Jane Vent
      Jane Vent commented
      Editing a comment
      Thank you for replying. I actually used a ticket to report this issue and just like EliseC said it won't longer be possible because each account is connected to a support ID so it contains your reading history, choices, passes, and gems so I imagine to protect this (especially because a lot of us may pay for gems or buy passes) multiple people won't be able to connect to the same account. It really sucks for writing groups :/ but I get it it's the best way to avoid problems with the passes and gems etc.
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