An Error with the episode app

I have this problem when I try to open a story in the episode app. Can someone know why I can’t?

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Really I think I should restart your phone

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I’ve restarted my phone before but it didn’t work

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Send them a ticket and if they don’t solve it, send another. Didn’t have the same problem but whenever I tried playing some stories the “error retrieving story progress” message appeared and after months of filling tickets they suggest me that they could clear my game state and since then I had no more problems

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Delete and re-download?
(It saves)

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I tried many times but it didn’t work. I’ll try one last time

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I think you just have to restard you’re phone :smiling_face_with_three_hearts:

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This might sound silly but I would like to suggest that if you are using play store to get your apps, make sure it is updated.
Sometimes when it is not updated, some apps don’t work.
To do this, go to settings, tap on play story version to see if if up to date.
If it’s not it might just download the up dated version, then delete the app and download it back again.
If this don’t work, I suggest delete the episode app, then download AFTER a few days/ weeks.
I hope this help :worried: