I have a school setting and I of course made several extras as background looks. I’ve tried “@EXTRA1 is talk_smile_happy_loop” with all the extras (each have a different animation), and when I preview it, NONE of the extras are doing their animation. I’ve tried lessening how many there is in one scene but they all still do nothing. Help?
Moved to Directing Help & Tips as that’s where scripting questions belong! 
Have you tried using & instead of @??
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Maybe you could try using both “&” instead of “@” and “starts” instead of “is”?
Try to reset your story programm. You can do this by clicking on “Navigation”. I had the same problem when I always made a new character in the scene. They were also naked or their faces were invisible xD. It might be a glitch on the app.
Hope this helped! 
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Closing due to one month of inactivity 