Anyone else having the problem?


#1

The page to get into my stories just stopped working. I checked my internet and its fine. I can get on this site and any others, but not the one for my stories…


#2

can you still write a story?


#3

No it keeps coming up blank and last time this happen it took Episode 2 weeks to get back to me and say we’re working on it and another for it to get fixes. I just want know if anyone else is having this problem


#4

maybe you should test log out from your account in episode interactive and log in after a few minutes?


#5

I had exactly the same problem! I also could do everything but only i couldn’t get in my storys and couldn’t write. There was nothing I could do. But after 3/4 months there came a update with episode so I updated it and than I could do everything again.


#6

It’s not even opening the page so I can try last time it happens Episode support told me it was a bug and there was nothing I could do that had to fix it. :expressionless::cry:


#7

Hmm, have you tried another browser like maybe microsoft edge? or mozilla firefox?


#8

Did you try clearing your browser cache and using Google chrome?

If support said that there is nothing that can be done then I don’t think any troubleshooting in this thread will help. Please reach back out to support again if you feel they can do more for you.


#9

I didn’t think about cleaning browser thank you and i only use google chrom


#10

Any progress? :thinking:


#11

Yes that seemed to work


#12

Awesome! Happy to help! :smile:


#13

Solved and closed. Thanks!