it shows this problem. I does work on my phone btw. I tried everything. Logging out , help tickets, turning off my computer and nothing worked. Can u pls help me? I can’t even start my first story bc of that
If you haven’t started coding yet, maybe just delete this one and start it all over again
Try adding a little scene maybe that’s the problem?
It happens. I usually just wait a while and use my phone instead for the time being.
I’ve had this problem since the begging of the summer. How much time do I have to wait for it to fix? I actually think that maybe smh on my computer is disturbing the preview work so it doesn’t load. Btw ty v much for taking ur time and responding!
U mean the story?
No, that doesn’t help either(
No problem! I’d say about 15 minutes. By the time the web previewer stops working/glitches out it’s usually time for me to take a break. Close the tab.
My screen goes black when I try to preview it?
The script is right though ?
I’ve had that problem happen many times. I usually exit out of the portal and click back in a a minute two later and it works. Have you accepted the cookies for the web portal page? Sometimes that is mostly why the web previewer glitches.
I had this problem since summer i think and it haven’t been fixed. I does work on my phone. I just tried to accept cookies but it doesn’t help
What browser do you use?
Chrome. Tysm for helping! But I opened it today to check if it works and it does now. I didn’t do anything, it just fixed by itself!
In my experience, this is a device issue, Sometimes when you click save and preview it uses a lot of internet or wifi to save it, and can crash/glitch everything after that (like the preview) Usually shutting down or restarting your device will help. Good luck!
Thank you so much for responding! The issue have been fixed by itself
That’s good. Sorry I didn’t respond until now. She is right, I noticed the issue with my Microsoft edge browser sometime the sound won’t work at all. If I use chrome though then it works. I just have to rotate the stories between the two browsers to write on them now.
I had it, and it was because i was running an older version of MacOS. Then the problem stopped completely when i finally updated to Sierra
yep that happened a while ago. I just left it for a while after restarting my laptop