I open up the app and it will automatically close it. Or it keeps waiting until I try to read a story and then it will close it. I have tried turning my phone off and back on and it doesn’t work. I have also tried closing the app several times and trying to reopen it.
Maybe reinstall it or maybe it needs to update
If all else fails, then your best bet is to send a ticket.
Can do so HERE
P.S Good luck with everything!