I just joined the app and it said to accept policy rules so I did. After this I logged into my google account because I was logged out for some reason and once I did my favorites board with all my stories reset and none of my favorites were in the file. So then I started to read pitch perfect and was about 4-5 episodes in and shut off my phone. I get back on the app and it tells me to accept policy rules again so I do then relog into my google account and my pitch perfect episodes were all reset and my tickets were gone as well.
I would suggest submitting a support ticket to Episode.
If anyone else is experiencing this please let us know in this thread as well as submitting a request at the link that @Purple_Ghost provided. Thanks!
Closing due to one month of inactivity