App restore login problem


#1

So I have a episode profile with my friend and I tried logging into it, and for some weird reason it managed to log me into HER account, even with her support I.D and username and password. I tried to log back into mine by the restore using username and password and it says there is a login error that the account is associated with a game state on a different platform. I also can’t even log into my profiles. I have no idea what happened, but I won’t be able to edit my stories until it’s fixed.


#2

You may need to submit a ticket.


#3

I did, But I haven’t heard anything from them, my friend also done one too.


#4

Sometimes it takes them a little while to respond. When did you do it?


#5

A few hours ago, as soon as this happened.


#6

It may take up to about a day. Its really unfortunate that this is all happening, but I’m sure they’ll respond as soon as they can.


#7

Hopefully they do. I thought it could’ve been my phone, so I downloaded episode on my Mum’s phone but it was saying the same thing, I honestly have no idea how it happened as I don’t even have my friends details.


#8

you’ll need to clear your caché


#9

How do you do that?


#10

depends on the device you’re using.


#11

Iphone 6


#12


#13

Oh I already done that earlier and it’s still not working.


#14

Has it been fixed yet?


#15

I’m having the same issue :frowning:


#16

try submitting a ticket.


#17

I did, last week… I guess I’ll have to wait


#18

Nope, They replied to me asking for my emails that I use, my friends Email, my current Support ID on my phone and my support ID before it happened. and they haven’t replied back yet. It’s really annoying.


#19

I sent them mine on friday and they finally replied on tuesday 5pm for me,and they haven’t replied back.


#20

Yeah i have that and I submitted a ticket and it says solve but no reposonse