My jpg picture is less then 800kb, but portal says it is 1,13MB???
Try converting it into a PNG and then using an image compressor to shrink the size down
It sometimes gives that error if the image translates as a different size to Episode.
Either way, I’d reach out to them by filing a support ticket.
it was already reduced by the comressor.
Try filing a support ticket then
I used to have this problem, I always resorted to cropping it down or resizing it (annoyingly)
@KKkk.episode6 there are 1000KB in 1MB So it shouldn’t be saying it’s larger than 1MB when it’s smaller.
I downloaded it and made into a two panel background size for episode and it uploaded fine for me as jpeg
Edit: If that doesn’t work (it should though) I have resaved as PNG both uploaded fine for me
Yeah, I have tried this too, but it still doesnt explain why Episode reads the size differently then my pc…
do you want me to resize
no no thanks its solved @Nick can you close this?