Background size - can you explain this or is it a bug?

My jpg picture is less then 800kb, but portal says it is 1,13MB???

Try converting it into a PNG and then using an image compressor to shrink the size down
It sometimes gives that error if the image translates as a different size to Episode.
Either way, I’d reach out to them by filing a support ticket.

it was already reduced by the comressor.:woozy_face:

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Try filing a support ticket then

kB and MB are two different things, no?

I used to have this problem, I always resorted to cropping it down or resizing it (annoyingly) :expressionless:

@KKkk.episode6 there are 1000KB in 1MB :slight_smile: So it shouldn’t be saying it’s larger than 1MB when it’s smaller.

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Oh okay lol

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I’d honestly just suggest to send a Support ticket OR keep making it smaller by little bits until it works :grimacing:


I downloaded it and made into a two panel background size for episode and it uploaded fine for me as jpeg

Edit: If that doesn’t work (it should though) I have resaved as PNG both uploaded fine for me

Yeah, I have tried this too, but it still doesnt explain why Episode reads the size differently then my pc…:woozy_face::woozy_face::woozy_face::crazy_face::crazy_face::crazy_face::rofl::rofl::rofl: