Black screen error


#1

Basically, I was playing a story minding my jolly old business, when all of a sudden a black screen appeared. I kept tapping but nothing happened (probably just missed a lot of the story, so that’s great). I tried closing the app and opening it back up, but the app would go through the loading screen until the black screen came back.


#2

What story was it? And was it featured or not?


#3

The story was On Tour, and it wasn’t featured.


#4

If it was a user story it may have been finished or the user is updating if so they got rid of the end.


#5

But what about the app starting up with a black screen?


#6

Oh. I misunderstood what you wrote. Have you updated the app? Or tried redownloading?


#7

If none of that works i suggest submitting a ticket here https://episodesupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=114093965234


#8

Oh, wait. It’s working now, for some odd reason. Thank you.


#9

Oh lol k. :slight_smile:


#10

Hi there i am having same problem just read 1 episode chapter and back to the same black screen when ad comes up so damn frustrating


#11

Hi


#12

Or


#13