Cannot restore my former game state — please help!

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#1

Hello everyone. I have been playing Episode on my iPad for the longest time now but when I got a new iPhone I decided to start over with a blank slate.

Yesterday, I tried to restore the game state from my iPad to my iPhone and it worked fine. However, when I tried to restore it back to its former game state (the iPhone one), I’m still stuck with my iPad’s game state. I tried to uninstall and install, I switched the game state over and over but nothing’s changed. Yes they correctly logged me in the iPhone’s game state but my game progress is still my iPad’s. Meaning my gems, my Episode passes are still that of my iPad’s game state.

Am I making sense? I don’t know how else to explain it. But I just really regret trying to restore my old game state now.

P.S. I have in fact, sent in a ticket but they haven’t replied. So I’m just wondering if any of you have experienced this thing?