Can't load app without perfect internet


#1

The app is starting and starting on the normal loading screen and eventually saying connection lost if the internet or WiFi is even a tiny bit off. It is completely fine and no difference with any other app but not Episode. I’ve tried to restart my phone, the router, reinstall the app, but nothing is fixing this. Please help.


#2

Hmm I’m not sure because it’s never happened to me before I’ll try to get a Leader over here like @Jeremy or @Sydney_H


#3

Hello @AlmondBobaTea, welcome to the forums! :smiley: Sorry to hear you’re having this issue, I’d recommend submitting a help ticket to the support team. They’d be happy to help. :wink: