Can't open the app

Hi! I was trying to go on the episode app just a couple minutes ago, but every time I try, I get kicked out. The screen just freezes and then kicks me out. I have tried to restart my phone as well as closing down the app and open it again, but nothing works. Are anyone else facing the same problem?

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Hello, I used to have the same problem. At first I reset my phone but that didn’t work so I deleted and re-downloaded the app.

Didn’t you lose all your progress though-

Well I had an account so I just lost a chapter or 2 which i read nothing serious tho.

You don’t lose your progress if it’s saved to your Apple ID thingy.
If you have an Android I don’t know how it works though :thinking:

Yeah I think that is how it works

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:frowning:

Also does anyone know why episode tells me that i am missing } but actually have it at the end of the choice ?

Can you maybe send a screenshot

It happened to me a few times in the past!! I just send a message to the episode team and they fix it

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It is telling me that i can’t embeled media post or something ?

Thank you I just did the same thing :blush:

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Will do! Thank you.

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No problem :hugs:

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You mean like a support ticket :no_mouth:

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Yeah I forgot what it was called :sneezing_face:

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Alright, haha thank youuu

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No problem lmao

Hey! If you’re still experiencing this issue, our team has a set of instructions from Google below that may help you resolve it and get back to reading!

Here’s how to do it:

  1. Navigate to Google Play Store app
  2. Search for Android System WebView
    (https://play.google.com/store/apps/details?id=com.google.android.webview)
  3. Select the “Update” option
  4. Repeat these steps for Google Chrome (https://play.google.com/store/apps/details?id=com.android.chrome)

That should resolve the problem and let you get back to reading!

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