Can't sign into my profile on the Episode app

On my mobile device, it has not allowed me to log in to my profile for a while now. It keeps popping up with a message saying that I am “not able to log in at this time. Try closing the app down completely and then restarting your device to log in.”, or something along those lines. I have tried what it says to do multiple times already to no avail. Is anyone else having these problems? If yes, do you know how to fix the problem?

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Hey there @Ray.M, I’d recommend you submit a help ticket to our support team. They’d be more than happy to help! :smiley:

On the submission form, it’ll ask for your Support ID, which is found on the app under Settings. If you’re having trouble accessing Settings, just put down six question marks instead. :smiley:


Ok. Thank you so much for the advice. I will go and do that now.


You’re welcome! Feel free to ask if you have any other issues. :smiley: