Character not showing up in app preview?

Hey, so it’s my first time making a story and I’ve been following tutorials to a T however I can’t seem to fix this one error where my character isn’t showing up in the app preview. I can see her just fine on the web preview but there’s no sign of her in the app, and I’ve zoomed out completely and can’t find her. Pls help

Oh by the way, I’m using limelight