Ah! It’s because you can’t use labels within a choice. You’ll need to send the readers to the customization scene using a label outside a bracket. Similarly to what Alexandra said.
Here’s what your script could look like:
NARRATOR
Would you like to change how Matthew looks?
choice (customization)
<GEMS:15>"Yes!"{
goto customize
}"No."{
MATTHEW (idle_sit_neutral_loop_rear)
I actually don't want to change anything.
HAIRDRESSER (talk_neutral_loop_rear)
That's okay honey.
Remember, you can always change your mind,
And come back.
goto start_episode
}
label customize
INT. HAIRDRESSER WALL with HAIRDRESSER MIRROR to 3.250 -468 -990 in zone 1
@MATTHEW spot 2.883 171 -762 in zone 1
#INSERT TEMPLATE HERE STARTING FROM "label boy_custom_1"
goto start_episode
label start_episode
#YOUR CHAPTER CONTENTS HERE.