Connect To Server! HELP!

Hey guys I’m super confused with this…


My wifi is connected but the app is not working! HELP!

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I had that too. I swiped the app out and reset it. By reopening it. I reconnected my WIFI andd it helped. Now the app runs for me.

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I did that already…

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Reconjected WIFI and reopened the app?
Then restart your device. I would say.

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I did that too…

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Really?! Wow, ok. I think you need to send in a ticket! But I dont uave a link hold on.

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Here
https://pocketgems.zendesk.com/hc/en-us/requests/new?mobile_site=true

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It’s okay I’ll send a support ticket thanks!

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Yeah, I sent the link

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What’s a support id?

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Where can I find it if I can’t open the episode app.

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You have to go to settings.

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In the app or where?

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App

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Oh…

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Yeah…

Well I can’t open it soooo…

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@Jeremy and @Sydney_H can you help her?

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I know…i asked for administrative help. So we will see.

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Thanks!

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