Connection Time Out with Wifi but works with mobile data

Hello! I already tried updating the app, reinstalling it, clear cache partition and even rebooting it. But my app wont load it says connection time out and check connection. I can open it on mobile data but i cant open it on wifi.please do take note i can play other online games using wifi. I have been havinh this problem for over a week. I tried contacting them. But they didnot help.

I dont think it is a connection issue because I had no problem using other apps like Mobile Legend using wifi

You already sent a support ticket, right? :thinking:

Maybe they haven’t gotten to yours yet. In that case, you’ll need to wait, I believe :sweat_smile:

I followed their instructions but failed to resolve. Do episode follow android oreo?