Couldn't Refill Passes

Hi! Recently, I have a problem with my Episode app. The passes couldn’t refill even I already waited for 4 hours. Everytime I close the app, and when I open it again, the time would go back to 4:00:00 so I don’t receive any passes. Anyone know how to fix this? Thank you so much.

Sorry for the bad grammar and spelling. English is my third language.

Hey idk how to help but I suggest filling out a support ticket

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will try. thankyou!

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Not a problem