Create on mobile app


#1

For some reason i can’t create characters on the mobile app with the create a story feature. I’ve checked to see if the app needed to be updated and it doesn’t. Can anyone tell me what could be wrong?


#2

@Jeremy @Sydney_H


#3

Sometimes my characters glitch too. When you create then does it say it was unable to upload/ create them or something or just not give you the option?


#4

Yes! It’s been like two days of it doing that


#5

I’d say you have two options

  1. Redownload app
  2. Submit a ticket to episode for help.

#6

That happened to me. Sadly I just had to keep trying and eventually it let me create them normally. You should probably submit a ticket.


#7

https://pocketgems.zendesk.com/hc/en-us/requests/new
Ticket link.


#8

Yea I’ll do that thank you!