Customisation error: this item doesn't exist

mustread

#1

whenever I try to allow readers to customise the character they will be playing as, I save and then an error appears saying for example: “No eyebrows called Medium Angled exists” and it appears whether I write it myself or copy a template. ALSO I am using the correct templates and names for the type of story I am creating (e.g INK, LIMELIGHT.
Can anyone explain why it isn’t working? It happens with all kinds of personalisation features such as eyebrows, eyes, hair and more.


#2

Did you try to cut out this part and paste again?

I have no idea why but when I’m helping other people, I have the same errors and sometimes the cutting part is helping also sometimes waiting a few minutes or even hours just to save again without any errors. :roll_eyes:


#3

hey, I tried to cut some lines out and paste again, multiple times, yet it still says the same problem :roll_eyes: :triumph: :joy:


#4

are you changing your character name while you’re doing that? :smiley:


#5

yes, along with a few other things such as deleting the other options to hopefully make it easier, yet nothing will work still :confused:


#6

Hey there, if you’re still having problems let me know. I may have actually found out how to fix that error.


#7

i’m having the exact same problem as them. do you mind sharing what you know about fixing it?


#8

Sure. First I’m going to ask what the error says. (i.e Defined Natural does not exist).


#9

Check if you spelled the character name and capitalise it correctly. If you didn’t, then correct it and the error should be fixxed