Customization name error

Hey, guys! I have an issue and I have no idea how to fix it. I recently just started with a story and I’m on my 2nd episode. In the 1st episode, I let my readers customize their names but when I got to the 2nd episode, it said FIRSTNAME instead of the names the readers have chosen. What should I do??

Do you preview on the writer’s portal or in the app?

Both and it’s the same result :frowning:

In the app previewer, be sure to play the story from before the moment you have to type in the name, and play until the next episode


Can you send a picture of the script when you let the reader choose the name?

Oooh thanks for the help! :heart: