So, I used a customized character template made by @Dara.Amarie and I cannot figure out why she doesn’t show up for my episode? its all just INT. BLACK - NIGHT with the NARRATOR talking.
here’s my script:
(I am a new author, bear with me)
thank you.
Try submitting a ticket. Someone else had the same issue but with Episode’s own template, so the problem isn’t just my template. I just tested both mine and Episode’s cc template and the characters are showing up.
Thank you! 
I just made a whole new one, hopefully it works.
(I thought i did something wrong with the coding so, thats why i wrote this)
I actually figured it out, i had no background for it… thats why she didn’t show up. 
thanks for all your help