Customized to Default Characters

I am currently writing an episode and I have used the script templates that way the reader can customize themselves. In the first episode, I was able to customize my character and it looked the way I customized it throughout the first chapter. Then came along the second episode, the character I was able to customize was back to its default look. What’s wrong?

Are you viewing your story using your phone or the web previewer? The web previewer can not remember choices between episodes. If you successfully were able to customize the character in chapter 1, then it will likely stay customized for the reader throughout the story until you give the chance to customize again.

On my phone

On my phone📱