Data Did Not Transfer


#1

None of my data from my android phone transferred to my new Iphone, and it keeps saying that my account is associated to a different platform. Can someone please help?


#2

Try going to settings on the app and clicking ‘restore data’. You can restore data with google or Facebook.


#3

I tried, but it didn’t work, for the google one it said that the account was linked to a different game platform .


#4

Oh. Can you use your old phone? Maybe submit a ticket if people can’t help because I’m not sure and I don’t want to tell you the wrong answer. :frowning:


#5

Did you use the username and password that Episode gives you in the app?


#6

yeah, the username and password showed up, but none of my tickets nor diamonds and stories did appeared.


#7

I’d fill out a ticket then, babe


#8

Using this link: [https://episodesupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=114093965234]


#9

Goooood morning everyone :sun_with_face:! Went ahead and moved the thread to the Report a Bug Mobile App Bug section of the forums. Thanks to @RudeInception and @WinterMoon05 for mentioning submitting a request. :ok_hand:


#10

I don’t think you can transfer Android data onto your iPhone…


#11

i am facing the same problem how can i fix this issue


#12

I had the same problem and was told you can’t transfer data from a android to a iPhone


#13

Closing due to one month of inactivity :slight_smile:


#14