I had a problem with my Episode app and I went back and forth with tech support trying to solve it. Thirteen days ago they told me to uninstall the app and not to reinstall it until they told me to. Nine days ago I sent a follow-up to check on the status. I still haven’t heard back from them. My question is: did sending the follow-up put me back at the end of the line of issues to get dealt with? Should I keep following up? I’m also worried that they’ll close the ticket without resolving it, because they’ve done that to me before.
Tbh, at this point, I would probably just give up and let the app stay deleted. I’ve had problem after problem, but I had a VIP Sapphire subscription and the payment came out a few days before they had me delete the app. I either want to get what I paid for or get a refund.