I had a problem with my Episode app and I went back and forth with tech support trying to solve it. Thirteen days ago they told me to uninstall the app and not to reinstall it until they told me to. Nine days ago I sent a follow-up to check on the status. I still haven’t heard back from them. My question is: did sending the follow-up put me back at the end of the line of issues to get dealt with? Should I keep following up? I’m also worried that they’ll close the ticket without resolving it, because they’ve done that to me before.
Tbh, at this point, I would probably just give up and let the app stay deleted. I’ve had problem after problem, but I had a VIP Sapphire subscription and the payment came out a few days before they had me delete the app. I either want to get what I paid for or get a refund.
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Honestly, I would get a refund. You’re not using it, the episode team has abandoned you and you pretty much are paying for something you are not able to use.
I would cancel the subscription and wait until tech support replies. Download the app again and THEN only get the subscription. That way you know the issue is solved.
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It’s already canceled. I just don’t know when they’re going to reply and, if they do, how long it will take to get a refund. Like I said, I don’t want them to close this ticket without resolving it, but I also don’t want to keep emailing them if it puts my request at the back of the line.
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I’m sorry this is happening to you. I’ve noticed the support team is quite selective with which problems to solve.
I sent two tickets recently. One was 16 days ago, and in all that time I got nothing but back and forth copy and pasting things from their FAQ which have nothing to do with my problem. The person “helping me” decided to wait 9 days before finally telling me they couldn’t help so they were going to escalate the issue to someone else and that the new person would be in touch shortly – it’s been 7 days and no one has contacted me, even after I followed up the email asking what was going on. I’ve given up, they’ve been no help to me.
However, 2 days ago I submitted a request to their support team to change my forums name and it was accepted in less than a day (the name hasn’t changed yet only because the name I requested already was taken so I had to ask for a new one, and I’m now awaiting their response.)
That’s so frustrating, I’m sorry tech support is being lame for you too.
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