When I download a custom bg and preview it from the web it doesn’t show up until I reload the page. Did you try updating the script on mobile? If you have, check your script or submit a ticket.
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yes I did, I tried updating it on my mobile nothing.
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That’s weird. Idk then. Try to zoom out of it and see if you can find the overlay? My next suggestion would be to submit a ticket.
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I’ll give it a try thank you.
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I’ve tried both of those things, and still the background is not showing.
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sure! Would copy n paste work or would you prefer a photo?
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I don’t mind either way. You can do a screenshot.
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oh my gosh, I am so so so so sorry I wasted your time, while I was taking a screenshot I realized my airplane mode was on for my laptop, I am SO sorry I should check these things before causing a big issue
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this has been going on for some days now
It’s fine don’t worry. As the comment said above it has been going on for a bit while but I just refresh the page and it pops up .