Moved to Report a Bug Mobile App. Make sure to check out our Forum Tutorial for more info about where to correctly create topics. 
Also, in reference to your issue: sounds like a connection issue, but I’m not tech support. 
Try submitting a help ticket to our support team, they’d be happy to help you figure it out! 
Note: since it sounds like you’re unable to even access the game, just put in 6 ? when it asks for your support ID on the ticket form.