# don’t know what to do it’s not letting me get passed some chapters bug


I’m trying to read 3 books I’m getting so far then it just goes off saying internet connection it’s not my internet connection. I can read other books.


Hello @Spoons01, sorry to hear about your issue. Go ahead and submit a help ticket to the support team, they’d be glad to help you! :smile:


You can also try connecting to a different network and see if you still experience this. Chances are it might be your internet/network.


Hi!! I have been facing the same issue and episode isn’t replying when I raised the ticket! Cannot get past some chapters making the app crash!


The best thing to do is to wait for the team to respond to your ticket. This time of year it can take a little bit due to heavy volumes. Thanks!