Episode app glitching and not working


#1

Okay, this problem has been happening for a while. But I decided to ignore it. My episode app has been glitching. Before whenever I would open it would never save my progress and it would be really glitchy. And after that happened it wouldn’t even let me read stories. Now, this is what happens


I filed a support ticket but that hasn’t helped. It isn’t my storage because I deleted my unneeded photos. Please help.


#2

Did you make sure the app was updated? Idk if that is the problem but maybe what it is.


#3

Yeah I checked the app store a few times.


#4

I don’t know then sorry wasn’t much help! :frowning:


#5

Moved to Mobile App Bug. Make sure to check out our Forum Tutorial for more info about where to correctly create topics. :wink:

In regards to the glitch, could I have the number of the ticket you submitted? Thanks :smiley:


#6

It’s 1199298. :slight_smile:


#7

@lilannawrites, thanks for getting back to me! Go ahead and submit a new ticket detailing the issues you’re having, and the team will be happy to help you. :smile:


#8

Okay!


#10

I can’t file the support ticket because I can’t get onto my app so I can’t get the support id.


#11

No problem! Just leave 6 question marks instead. :wink:


#12