So whenever I try to load stories I always have a connection failure, no matter which story. I have tried to contact episode and fix the matter, but I have not got an answer. Someone help please it’s been like this for weeks!!!
Hello @Kwayne04, this is Sydney the Moderator. Sorry to hear about your issue. I’d like to ask a few questions to figure out what we can do.
First off, when you contacted Episode, did you submit a help ticket to the support team?
I have sumbitted a help ticket and tried to respond when I got and answer and have got no response for a few weeks.
Hi @Kwayne04! I hope you are having a terrific day, can you send me a screenshot of the issue? But, if you are trying to log in or create an account on Episode and you are experience an error, here is my method…
- Get your backup id and password, Incase it deletes your data. It’s located in settings.
- Uninstall Episode.
- Reinstall Episode.
- Check if the log in works.
For some people, it tends to work. But, it’s different for everyone. I hope this works if you are experiencing that particular issue.
If what I just explained is NOT your issue, you can uninstall and reinstall it. It might help! Just in case, have your backup ID and password.
I hope it works!
@EllieThatWriter IT WORKED YOU LITERALLY JUST MADE MY DAY!!! Ican finally play my favorite story!!THANK YOU!
No problem! Enjoy your reading!