Episode needs to take better care of their “customers”

[looisn]

@Emmzy

For example a lot of us have complained about the 30 day free passes. But there has been little to no feedback when we ask them why they removed it.

My biggest issue with them is, the lack of support when submitting a ticket! There have been a few times I have emailed them with a (glitch) and get the same feedback “look at our fourm for support.” When I reply telling them that it is 100% a glitch and not my coding they either don’t reply or send me information for my coding… it is definitely not my coding!

So true . That’s why I avoid submitting a ticket to them, because all they do is copy and paste all their answers. I feel like they don’t really pay attention to their reader’s requests, as long as they have the money everything is fine.
I know Episode is a business first and foremost, but they wouldn’t be where they are today without the majority of their player. I see more and more authors and readers complaining about the way they do things, but it seems they don’t care and that’s a shame. When I see that authors don’t have the motivation to write on Episode anymore and turn to other interactive platforms that recognize their talent, and allow them to let their imagination run wild it makes me sad because what does Episode do to make things better? Nothing. If they continue to neglect their community, many will continue to leave.