I had an issue with my cover and I emailed them and the next day they replied saying “Ive forwarded it to the cover team you should hear back soon”
It’s been 12 days and I’ve emailed them again asking for a update and no response
I get it can be difficult during this time but they could at least be honest, I have no issue with a company struggling to reply to everyone in a certain amount of time but to either ignore them or send them a bot message just isn’t it…
Just be honest to your customers we’ll understand