Episode Not Responding to my Ticket

I am upset as well as other Episode users who are experiencing this problem. The Episode app is not saving my progress and I am highly upset. I sent two tickets in to Episode, and they still haven’t replied back to me. I would like to have my game progress back because I don’t want to have to read all of my favorite stories all over again. I don’t understand what’s going on with the Episode app, but something needs to be solved because many people are having this same issue.