Episode not working


#1


Every story I try to read comes up with this since the update


#2

Whenver this happens I refresh the app!


#3

Do you have wifi?


#4

It’s not the WiFi- I’ve tried it using mobile data too


#5

What do you mean by refreshing the app? Deleting it And downloading it again?


#6

Maybe just go back, home page, clear open pages and load the game over


#7

Well on iPhone, you double click the home screen button and swipe up. If this doesn’t work or if you have an Android, I recommend filling a support ticket! :slightly_smiling_face:


#8

How do I do a support ticket


#9

Submit a ticket


#10

Hi! I’ve this problem too but not for all the story. It’s almost 1 week and I’ve used data and Wi-Fi. I hope they can fix this problem as soon as possible.


#11

Did you ever have a resolve to this? I have noticed episode has said they are trying to fix this a month ago!?!?


#12

okay can you help me. so for me all of a sudden my app does not save any stories that i have read and makes me start them over. the whole app has a glitch and it wont go away. i have deleted the app and downloaded it again refreshed the phone refreshed my phone and nothing works.


#13

Usually if you delete it, making an account helps so you have saved data! :revolving_hearts:
Whenever the glitch happens and is bad I reinstall it and sign in to my account again!