I have had an issue with episode that when I read a story it went back to the same episode over and over so I wrote a ticket and got my game cleared but now when I have downloaded the game it says that my game is not saved ( which is fine) but it loads until the very end and still doesn’t load. I tried leaving it over night to load it didn’t work. I tried downloading it again many times. If I close the app and go back in it crashes straight away and brings me to the home page.
Hey there @Lili.episode, sorry to hear about your issue. 
Not sure what to recommend other than to submit another ticket and inform them of the issue. 
Okay thanks
Were you able to solve it? Something like that happened to mine too , I tried sending in tickets to Pocket Gems but they told me to discuss it in the forums.
No it still doesn’t work how did you solve yours?
Mine is still not working…I’m out of idea on what to do
Same, I really like the game but there’s nothing I can do… maybe it’s just a bug that most people have? When has that first happened to you?
About a few weeks ago. I’ve played episode for 3 years and never encountered such a problem. I don’t know what’s wrong too…
I’ll try finding some help online and tell you if it works
Were you able to come up with a solution? I still couldn’t get one
Hi have u guys found a solution yet? I just installed myne and the thing just keeps loading !!! I haven’t even got to the actual game or whatever it’s irritating!!! Pleeeaaassseee heeellppp!!!
Yes guys I have. I texted episode and they just said you are allowed to download episode now, and when I did it worked
Mine still doesn’t work!!
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They texted me back too and when I redownloaded , the same problem still occur. I messaged them again but no replies at all…
How do I text episode
I’m having the same issue, I can click on the story but as soon as it goes to load it chucks me off and starts again. I’ve bee playing this for a long time and its so frustrating how I now can’t read any of my stories. Emailed episodes and got told to come on the forums to try get help
@raerae31 same! Although they helped me to do some restoration or something , it still didn’t work. I emailed them again about it and I got no replies
How do I email them
You can email them by using this link if I you can’t get into episode: https://episodesupport.zendesk.com/hc/en-us
Also guys try waiting for the email because they even gave me passes to catch up on my stories because they do take a week to reply sometimes