The app isn’t opening I’ve tried everything but it just doesn’t open it says connection time out, I cloesd the app restarted the mobile and yhe server several times I deleted apps, I deleted the app and reinstalled it also for 7 or 8 times i still doesn’t work i sent a ticket also asking for help but there is no response please help this is getting into 7 months
check your internet connection
Hello @Menna1, this is Sydney the moderator. Welcome to the forums! 
Sorry to hear about your issue; the best thing you can do is wait for the team to respond to your ticket. 
Moved this to Report a Bug Mobile App. Make sure to check out our Forum Tutorial for more info about where to correctly create topics, and feel to PM me if there are any questions.
when did you sent a ticket?
Episode loads, but when it “finishes” that error keeps popping up, I recently moved homes and around 8+pm, when I open the episode app, it says this. In my old home, I could stay up all night and read. I don’t know why this is occurring here. Keep in mind, I can’t open the home screen on Episode because of this.