Episode won't let me log in!

I had episode on my old iPad but it kept crashing and running slow. So upgraded to a new phone and it keeps telling me that it’s on another platform or something like that. Please help me I am writing a story and I need my phone to test it out and do spot placement. Does this mean I have to start all over? D: ;-;

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Can you post a screenshot?

Maybe you need to log out of episode on your ipad

I did and it still did that. :c

Sorry to hear that!
Can file a support ticket here:

And to locate your Support ID, check out:

Hope everything works out!