Episode won't let me log in!


#1

I had episode on my old iPad but it kept crashing and running slow. So upgraded to a new phone and it keeps telling me that it’s on another platform or something like that. Please help me I am writing a story and I need my phone to test it out and do spot placement. Does this mean I have to start all over? D: ;-;


#2

Can you post a screenshot?


#3

Maybe you need to log out of episode on your ipad


#4

I did and it still did that. :c


#5

Sorry to hear that!
Can file a support ticket here:
https://pocketgems.zendesk.com/hc/en-us/requests/new

And to locate your Support ID, check out:

Hope everything works out!


#6