Error in portal

Bella37 · April 3, 2021, 8:21am

I can’t preview my story.
I tried to refresh the page a couple of times.
But it’s saying this for the last two days:

line123462 · April 3, 2021, 8:35am

try re load the website

Bella37 · April 3, 2021, 8:37am

Doing that for two days straight now.

line123462 · April 3, 2021, 8:42am

thats weird

NancyM · April 3, 2021, 9:19am

Log out of the portal and try again

Jes.spencer18 · April 3, 2021, 1:50pm

If youve tried logging out and refreshing try these couple of tidbits

clear all cache and cookies ( only if you know your login information.)
try a couple of different web browsers ( ive had to do this a couple of times).
3 when all else fails use your phone as a previewer, and submit a help ticket lol (I know that sucks but it helps in the mean time.)

Bella37 · April 3, 2021, 2:16pm

Thanks you so much.
It finally worked! I got a little desperate haha.

Jes.spencer18 · April 3, 2021, 4:10pm

Oh, good. I hate when that happens! Glad it’s working!

Bella37 · April 5, 2021, 8:27pm

Haha it’s happening again :’)
Sometimes I can go days without any error and sometimes they are there all the time.

Jes.spencer18 · April 5, 2021, 11:27pm

Id definitely recommend using a different web browser

Bella37 · April 6, 2021, 5:29am

Which one do you use?

Jes.spencer18 · April 6, 2021, 5:56am

I used Firefox for awhile but then everything just quit working so I use chrome. Lol I have a chromebook, but when mine starts acting up I just clear the cache and cookies on my history ( wouldnt recommend that without knowing your login info though lol.

gg.writes.episode · August 25, 2021, 12:55am

Is anybody getting this ?

500 Internal Server Error
The server has either erred or is incapable of performing the requested operation.

destiny_writess · August 25, 2021, 2:17am

Yes! I keep getting that when I’m trying to log into my writters portal. I use my Apple Id and it keeps tell me 500 internal server error. I emailed episode about it, now I’m waiting.

gg.writes.episode · August 25, 2021, 11:50am

Yes i think it’s something to do with only the Apple login because I logged into an old gmail account and I got straight on so I’m not really sure ?

gg.writes.episode · August 25, 2021, 2:32pm

I sent them a ticket and they said that they are trying to fix the issue

destiny_writess · August 25, 2021, 2:46pm

Yeah I sent them a ticket as well and all they told me was to clear my browsing data and use a different browser and use google chrome and I told them I did all of that and now I’m waiting for a reply back. Yeah all of this is happening to all of us who use Apple ID for login.

mels17 · August 25, 2021, 3:30pm

the same thing is happening to me, I really hope this means we haven’t lost our accounts.

gg.writes.episode · August 25, 2021, 4:04pm

I know same I’ve spent so long with my stories and I’m not just going to loose it all

gg.writes.episode · August 25, 2021, 4:05pm

This is email I got after I told them nothing works