Error Loading Episode issue

For the past few days, many of the stories that I’ve been reading are giving errors which read: " Error loading episode. We couldn’t load a required file to play this episode. If this persists, visit https://episodesupport.zendesk.com"

After a few days hoping it was just a server-sided problem that might be resolved soon, I did this and here I am.

I’ve tried a plethora of troubleshooting basics such as:

Restarting the device
Reinstalling the app
Clearing the app’s cache
Clearing all of the app’s data
Logging in and out
A combination of the above in a specific order
Tweaking specific settings to see if one was the cause
Ripping out my hair in frustration

After many attempts, nothing has worked. I would try another device but sadly Episode doesn’t seem to support transfers between Android (Which is what I have) and iOS (which is the only other device I have access to). I should also note that my internet connection is fine.

Looking further into this I’ve noted a few things: This issue is only affecting stories that I have put more than one ticket into but only about half of those stories have this issue. New stories that I’ve never played before and “Episode Originals” aren’t affected it seems.

I’ve sent a support ticket on this issue, but I’ve scoured through the forums looking for a similar post which were all about this time last year and none had an effective solution. So I’m hoping this post will either have some suggestions I haven’t tried or at least some exposure to what is seemingly a "game-breaking bug."

Also here’s the error pop-up:

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Thanks for reading this long forum post.

Edit: My problem has been seemingly fixed by a recent update. I’ve tested a few stories and it’s working like it used to. I’ll update this if I run into it again unless this thread gets archived.

If you’re still getting the issue then I’d check if the app is up-to-date and if it still continues I’m sorry but the only thing I could recommend is a support ticket because, besides the update, I tried everything.

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I have been having this same issue for several months now. I can only play if I’m using data, it won’t work on Wi-Fi at all. It’s incredibly frustrating because my connection is fine, this is the only app that has this issue. I just don’t understand what the issue is, I had played for over a year prior to this and then it just stopped working.

2 Likes

i’m having this issue too! I can’t even get to see my upcoming stories to read now… ;(

What kind of handy do you have?

Sorry, handy?

Oh, sorry, damn it, my german side just showed, I mean your phone. What kind of phone do you have? (Brand, Generation)

Lol No worries. I’m using a Galaxy Note 8.

I’m having this issue as well. This is the 1st time I’ve encountered it. I hope that they find a solution soon. Ugh.

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Hi people, I think it’s a common issue, I am also having the same problem. The episode administration team should have a solid solution for us

Hi all :wave:

I am truly sorry :cry: to see that some folks are having an issue with Episode. Anyone experiencing issues loading and/or installing Episode please submit a ticket to our support team by clicking here. Make sure to include what platform you are using iOS/Android/etc and what the issue you are having is. Thanks a ton!

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Hi I’m having same issue right now and I have a note 8 .did you find a solution to fix it.

Sadly no.

I’ve tried everything under the sun and have yet to find anything that helped in the slightest. I’m holding out hope that they eventually put out an update to fix the issue, but as of now I have nothing.

Sorry

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I tried everything too. But thank you for Responding to me

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Of course!

We just need to make sure that Episode knows about this issue and doesn’t forget.

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I currently have this issue in 2 stories, and literally in the same spot this keeps happening even after I’ve replayed it.

I’ll wait a few more days before sending a ticket :joy:

Have any of you found a solution?

Nothing as of yet. I tried a support ticket as well, but after explaining my situation in detail they still gave me the same old “Turn it off and back on” response. Hope you have better luck if you submit one.

1 Like

I just updated my app and the error’s gone

Do you have the updated version? :joy: