For the past few days, many of the stories that I’ve been reading are giving errors which read: " Error loading episode. We couldn’t load a required file to play this episode. If this persists, visit https://episodesupport.zendesk.com"
After a few days hoping it was just a server-sided problem that might be resolved soon, I did this and here I am.
I’ve tried a plethora of troubleshooting basics such as:
Restarting the device
Reinstalling the app
Clearing the app’s cache
Clearing all of the app’s data
Logging in and out
A combination of the above in a specific order
Tweaking specific settings to see if one was the cause
Ripping out my hair in frustration
After many attempts, nothing has worked. I would try another device but sadly Episode doesn’t seem to support transfers between Android (Which is what I have) and iOS (which is the only other device I have access to). I should also note that my internet connection is fine.
Looking further into this I’ve noted a few things: This issue is only affecting stories that I have put more than one ticket into but only about half of those stories have this issue. New stories that I’ve never played before and “Episode Originals” aren’t affected it seems.
I’ve sent a support ticket on this issue, but I’ve scoured through the forums looking for a similar post which were all about this time last year and none had an effective solution. So I’m hoping this post will either have some suggestions I haven’t tried or at least some exposure to what is seemingly a "game-breaking bug."
Also here’s the error pop-up:
Thanks for reading this long forum post.
Edit: My problem has been seemingly fixed by a recent update. I’ve tested a few stories and it’s working like it used to. I’ll update this if I run into it again. (unless this thread gets archived)
If you’re still getting the issue then I’d check if the app is up-to-date and if it still continues I’m sorry but the only thing I could recommend is a support ticket (even though they didn’t help me) because, besides the update, I tried everything.