Fanmail isn't working

I have a problem with Fanmail, when I’m responding to questions and I’m going to Q&A page it says: “Your Q&A is empty. You must publish a reply from your inbox in order for it to show up here.” but I already responded and when I’m back to main page it says 7 unread but it’s not unread! my response are just DISAPPEARING! please someone help me I really want respond those questions.

Are you clicking on the Reply button after you finishing typing down your reply?

Well yeah I’m clicking on save and publish.

Then I would submit a ticket to admin.

Ok I’ll try it, thanks for advise.