Filed a help ticket


I posted about this before, but just a reminder just Incase if any of you have experienced this:
So every time I go to preview my story on mobile, my character hair are like set to a default. And it’s not one that I’ve chosen.
But when I go to work on my story on the interactive site, it’s what I’ve chosen.
I filed a help ticket recently.
Wondering how long does it normally take for someone to get back to you!

Thanks xx

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App is being super glitchy recently. All for various different things. Mine keeps skipping animations :roll_eyes: but usually you’ll get a reply within 3 days :blush:


Moving this to Report a Bug Mobile App. It may take a few days for ticket response, depending on how many tickets they currently have in-queue. :wink:

Make sure to check out our Forum Tutorial for more info about where to correctly create topics, and feel to PM me if there are any questions. :wink:


Thank you!

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