The new story “BLOOD LUST” was released earlier with 9 chapters. I played 5 episodes or so then and spent gems on the grey hair but when it is released again with 3 episodes, I am neither given back my gems nor the hairstyle.
Send a support ticket to episode
What’s a support is?
I meant ID*
Go to settings on the app. It will be there under ‘support’ tab
What she said.
You had to finish the story and that’s when I got my gems back.