Guys my friend she’s a Writer and reader , tried to hack episode to get Gems 
then she opened the app and got 1500 gems then it closed and showed that…
SHE TRIED TO UNISTALL IT THEN DOWNLOAD IT , but it didn’t work!!
So is there’s a way to fix it please?
Unfortunately not. Because she tried to use hacks, her account has likely been IP banned/suspended. The best remedy would be sending a support ticket to Pocket gems and seeing if there’s anything she can do.
I mean… she did try to hack her way through the system… She could try sending a support ticket, but I feel like it has the potential to get very messy. 
I guess no harm in trying, though???
She asked me to ask you how to support ticket to pocket gems?
Do you mean that supporting a ticket maybe won’t work?
Have her check out this link. Submitting a ticket is always worth a shot, but there’s no guarantee, as she was violating Episode’s TOS which she would’ve agreed to upon first entering the app.
https://episodesupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360004544993
Well, from the context given, it seems that she did hack the system. If you send a support ticket, they might be able to resolve it and fix it. But at the same time, this is kinda dicey territory seeing that she did violate the rules…
She is asking you what she should choose here ?and she is telling you that she’s sorry for asking alot 
Opening the app?
I think change the top option from community report to Episode App Issues
There’s kinda nothing she really can do as she did hack into the system. Try sending a support ticket.
Did she sign in directly with her account or was it one of those accounts that had a bunch of gems on?
Because if she generated or something directly onto her account then she cant do anything except send a ticket
However if she only just signed in an account that included the gems I think I could help
I don’t know exactly , do you have Instagram so you can comunicate with her?
Moved to Episode Fan Community since Community is for discussion of specific stories. Make sure to check out our Forum Tutorial for more info about creating topics, and feel free to PM me if you’ve got questions. 
Yes I do! Sorry for the late response, it’s @oceansaep
