Having trouble with using the reader's customized names in the script

I’m using a character customization template, and when i put the(NAME 2) in for one of my characters, in the app, it shows up as (NAME 2) instead of the name, but for another (NAME) its shows up as the reader’s customized name. HELP!?

Could you send a screenshot of your code?
And want is your character’s display?

input Question? | Question? | Done (ANSWER)

Whatever you have inside the parentheses (the bold part of the code above) needs to be the Display Name of that character. Then when you want to have a someone say that name in dialogue, you need to wrap straight brackets around the “ANSWER” like this: [ANSWER]

More info here: A Guide to Typed-in Choices