Having trouble with using the reader's customized names in the script

input Question? | Question? | Done (ANSWER)

Whatever you have inside the parentheses (the bold part of the code above) needs to be the Display Name of that character. Then when you want to have a someone say that name in dialogue, you need to wrap straight brackets around the “ANSWER” like this: [ANSWER]

More info here: A Guide to Typed-in Choices