Help! App help needed


#1

I am sharing an account and I went to log in on the app and this happened how do I fix it?


#2

The error is mentioned here: https://pocketgems.zendesk.com/hc/en-us/articles/360000282953-Game-State-on-a-different-platform-error-message

I believe you’ll need to submit a ticket in order to get it changed.

Here’s the link:
https://episodesupport.zendesk.com/hc/en-us/requests/new

It used to be this: https://pocketgems.zendesk.com/hc/en-us/requests/new but it isn’t anymore for submitting help tickets : )

Here’s how to locate your support ID=

Good luck :smiley:


#3

Thanku :slightly_smiling_face:


#4

NP :balloon:


#5

Moved to Report a Bug Mobile App. Make sure to check out our Forum Tutorial for more info about where to correctly create topics, and feel to PM me if there are any questions. :wink: