Help! Can't get past the loading screen


#1

Hi, so I recently decided to redownload the app but when I opened it and it said time out, so I decided maybe it because of connection, nope all good. Then I thought maybe because not enough storage, nope. But then the message change to connection error but my internet is good though. Any ideas of how to fix this


#2

Are you using public wifi? Or data?
If no to both, try to delete & re-install it again.


#3

Maybe you have an outdated device that cannot be updated?


#4

Hello @_Amanda, this is Sydney the Moderator and we welcome you to the Episode Forums!

This topic has been moved from Episode Fan Community to Report a Bug Mobile App Bug since you’re having trouble with the app. Try submitting a help ticket and our support team will be more than happy to help! If you have any questions, feel free to PM me and make sure to check out our Forum Tutorial for more info about where to correctly create topics. :wink:

Thanks for reading and have a good day :sunglasses:


#5

I have the same issue as yours!!My app loads slowly until the end! But then it jeeps loading! So I have to do flight mode! Then when it gets the “connection error” message I turn it off again! But when I open it…it keeps loading! I can’t do anything…it only worked once! And I mean once!!! But then doesn’t wanna work again…I really need help


#6